Terms of Service

These terms govern your use of Mendly's website and services. We've kept them short and readable. If anything is unclear, email hello@mendlylabs.tech before you commit — we'd rather clarify than argue later.

1. Who these terms are between

These terms are an agreement between you (the client, visitor, or candidate) and Mendly Labs LLP, trading as Mendly (a remote-first software-development studio, hereafter "we", "us"). By using our website, submitting a form, or engaging us for paid work, you agree to these terms.

2. Our services

Mendly provides software-development services centred on refactoring, restructuring and scaling code originally produced by AI tools (Cursor, v0, Lovable, Bolt, Replit and similar). Specific service tiers — Cleanup, Refactor Sprint, Production — are described on our pricing page. We may also provide à-la-carte and custom engagements as agreed in writing.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a contract. If you're engaging us on behalf of a company, you confirm you have authority to bind that company to these terms.

4. Engagement & scope

• Free audit. Before any paid work, we deliver a free 48-hour audit of your repository. This is a one-page report with no obligation on either side.
• Quote. If you accept the audit's recommendations, we send a fixed-price quote describing exactly what's included.
• Confirmation. Your written acceptance of the quote (email is fine) constitutes the engagement contract, alongside these terms.
• Scope changes. If you ask for additional work mid-engagement, we'll quote that separately. We don't expand scope silently.

5. Payment terms

• Weekend Cleanup (₹4,999): 100% upfront on engagement confirmation.
• Refactor Sprint (₹14,999): 50% upfront, 50% on delivery.
• Production (₹49,999+): 50% upfront, 25% mid-engagement, 25% on delivery.
• Retainer (₹19,999/mo): billed monthly in advance.
• À-la-carte: 100% upfront unless agreed otherwise.

Payment methods: UPI, NEFT/IMPS, or international wire. International clients are billed in USD equivalent. GST extra where applicable.

6. Refunds & cancellation

• Before work starts: full refund minus a 5% processing fee, regardless of tier.
• Cleanup (₹4,999) once work has started: 50% refund if cancelled within 24 hours; no refund after.
• Refactor Sprint: prorated refund based on days worked, minus 20% engagement fee.
• Production: prorated refund based on work delivered. Code and documentation produced up to cancellation are handed over.
• Retainer: cancel any time with 7 days' notice. No refund for the current billing cycle.

To cancel, email hello@mendlylabs.tech with the subject "Cancel engagement". We confirm in writing within 24 hours.

7. Intellectual property

• Your code stays yours. All code, designs, and documentation we produce or modify for you are owned by you on full payment.
• Our learnings are ours. We retain the right to apply general patterns, techniques and know-how learned during the engagement to future projects. We will never reuse your specific code, business logic, or brand assets.
• Case-study mention. We may reference engagements in anonymous form (e.g., "we refactored a Cursor-built SaaS for a B2B founder"). For named case studies, we ask permission first.
• Pre-existing work. Any tools, libraries or templates we built before this engagement remain ours, granted to you under an open licence for use within the delivered code.

8. Confidentiality

We treat all code and information you share with us as confidential. We don't share, sell, or publish it. On request we will sign your standard NDA before any sensitive material is exchanged. Internally, only team members assigned to your project access your code.

9. Warranty

• Bug warranty: Refactor Sprint engagements include a 14-day bug warranty. Production engagements include 30 days. Defects directly caused by our work are fixed free during this window.
• Not covered: issues from changes you (or your AI tools) make to our delivered code after handover, third-party service outages, or pre-existing bugs we did not touch.
• No guarantee of business outcomes. We deliver code that meets the agreed specs. We don't guarantee revenue, user growth, or business success.

10. Limitation of liability

To the maximum extent allowed by law, our total liability to you for any claim arising from these terms or our services is limited to the amount you paid us in the 6 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages — including lost profits, lost data, or business interruption.

11. Indemnification

You agree to indemnify Mendly against any third-party claim arising from your misuse of our services, your violation of these terms, or your infringement of any third party's rights through the code you ask us to work on. We mutually indemnify each other against claims of intellectual-property infringement caused by our respective contributions.

12. Termination

Either party may terminate an engagement with written notice. Any unpaid work delivered up to the termination date remains payable. Sections covering IP, confidentiality, warranty, liability and indemnification survive termination.

13. Force majeure

Neither party is liable for failure to perform due to events outside reasonable control (natural disasters, war, major internet outages, government action). We will resume performance as soon as practical.

14. Governing law & disputes

These terms are governed by the laws of India. Any disputes will first be attempted to be resolved through good-faith discussion. Unresolved disputes will be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, conducted in English. Either party may seek interim relief from competent Indian courts.

15. Changes to these terms

We may update these terms occasionally. Material changes will be posted on this page with at least 30 days' notice. Continued use of our services after the effective date constitutes acceptance. For active client engagements, the terms in force at the time of engagement-confirmation govern that engagement unless we mutually agree to update.

16. Severability

If any provision of these terms is held unenforceable, the remaining provisions stay in effect.

17. Contact

Questions, refund requests, or anything else: hello@mendlylabs.tech